Every successful product delivery is backed by countless days and nights of perseverance; every affirmation from customers embodies professionalism and sweat. Today, the company grandly held an after-sales commendation conference to pay tribute to those outstanding after-sales partners who have fulfilled their commitments and won customers' trust with exquisite technology and enthusiastic service! This is not only an award for individuals, but also a firm practice of the "customer-centric" concept!

Boyoun After-sales commendation conference

Honor Shines - Salute to After-sales Pioneers

01 Customer Satisfaction Award

"After-sales service is never an end, but a new starting point!" It is the starting point for winning continuous cooperation with customers and the starting point for Boyoun's reputation to take root and spread in the market. Letters of praise from customers tell three weighty words - "trustworthy"!

Customer Satisfaction Award

 02 After-sales Innovation Award

When traditional designs encountered foreign standards, he broke out of the mindset and turned "impossible" into "possible"-created an original connection structure, solved adaptation problems with ingenuity, introduced AI simulation calculations, and verified the credibility of the method with accurate data. From drawings to the scene, they won the recognition of engineers and customers with technical strength; from theory to practice, they shortened the construction period by a full month with innovative solutions!

Customer Satisfaction Award

03 Repurchase Award

After-sales is not only a problem solver, but also a trusted partner of customers - with exquisite technical strength and extreme service attitude, they have solved problems again and again, exceeded expectations again and again, and finally won the firm choice of customers and realized the re-cooperation of the project! He has proved with actions that the real after-sales is not an end, but a starting point for long-term win-win! 

Repurchase Award

Excerpts from speeches by outstanding representatives

"There is no shortcut to service, only with care and professionalism. Whether it is a large project or a small project, I will treat them with an equal attitude and handle everything as my own business." - Winner of the Customer Satisfaction Award

We must engrave "professionalism" into the screws, learn new service concepts and knowledge, turn "responsibility" into the consciousness of taking the initiative to fill the gaps, and make every bridge equipment a business card of Boyoun, so that every customer can say: "Choosing them, we are at ease!" - Winner of the Customer Satisfaction Award

When encountering problems, "daring to break through and try" can find a way out. We who are engaged in engineering work, compete with details and challenges every day. Sometimes, taking one more step or thinking one more layer can turn "passive response" into "active breakthrough". - Winner of the After-sales Innovation Award

*Win respect with professionalism: continue to learn new technologies and new products.

*Exchange sincerity for trust: treat customers as family members. Even for a simple consultation call, we must achieve "respond one second faster and be more patient".

*Team spirit: take the initiative to share experience and help every teammate grow rapidly, because only when the team is strong can individuals go further! - Winner of the Repurchase Award

Speech by the Manager of the Customer Service Department

The manager of the customer service department is proud of the team's achievements, and hopes that everyone will realize that the current industry competition is fierce, and customers have higher and higher expectations for delivery efficiency, service response, and technical support. Only by running faster than customers' needs can we win the future. He put forward the following expectations for the after-sales team:

*From "passive response" to "active prediction". Customers now not only want to "solve problems", but also hope that "problems will not occur".

*From "solving the present" to "creating value", that is, to improve work efficiency from all aspects and save time costs for customers.

*Satisfaction is not "shouted out", but "done out". As long as there is a problem on site, after-sales personnel are always the first person responsible.

*Establish a "knowledge base of after-sales quality problems" to turn personal experience into team capabilities!

Speech by the Chairman

The chairman first extended the warmest congratulations to the award-winning employees! At the same time, he expressed his sincere thanks to all after-sales colleagues fighting across the country! It is the after-sales employees' perseverance day after day that has forged Boyoun's golden sign in the hearts of customers. At the same time, the chairman emphasized the "value of after-sales service":

01 After-sales is the guarantor of customer needs

Product sales are just the beginning, and service is endless. The belief that "customer needs are the highest order" can make Boyoun stand out in the fierce market competition.

02 After-sales is the deepener of customer relationships

Excellent sales can win orders, while outstanding after-sales can win customers' hearts. Just like the winner of the Re-transaction Award promoted the re-cooperation of the Class A project, this is the power of service! Through exquisite technical strength and extreme service attitude, we transform one-time transactions into long-term cooperative partners! In Boyoun, every after-sales person is a "deepener of customer relationships".

03 After-sales is the defender of product quality

No matter where quality problems occur, they must be solved and closed at the last checkpoint of after-sales service. The after-sales service department is the guardian and defender of the company's product quality, protecting the company's brand from customers' doubts, which is also an important responsibility of our after-sales service.

04 After-sales is the practitioner of customer trust

Trust is Boyoun's most precious asset. During the acceptance of the Singapore project, local engineers questioned our technology. In the face of challenges, the after-sales and technical teams won their admiration with detailed data and professional demonstrations. This attitude of "speaking with professionalism and proving with strength" is a vivid embodiment of the Boyoun spirit. Remember: what we deliver is not only products, but also a heavy commitment.

05 After-sales is the promoter of brand value

Every service case is the best brand advertisement. This year, we received a letter of praise voluntarily sent by a customer, which is more convincing than any advertisement! The reason why customers choose us and recognize us lies in professional services again and again. Let us continue to promote the Boyoun brand to the world with high-quality services!

Next, we need to continuously improve the after-sales service process and standardized work processes, enhance our professional skills, and at the same time strengthen service awareness, and improve service capabilities and communication skills. To make customers more trusting and assured of us is the goal of our after-sales service. Finally, we will gather the collective strength of the company, enhance the team's combat capability, and improve the company's competitiveness in the market.

Everything we do is to reach customers' hearts. We don't need to talk about big principles. The big principle is customer value, and in details, it is to reach customers' hearts. This is our ultimate goal.

In the future, let us continue to uphold the "customer-centric" concept, win more customers' trust and applause with more professional, efficient and considerate services, and jointly write a new chapter in Boyoun's development! Let us continue to adhere to the original intention with ingenuity and win the future with service! We look forward to hearing more wonderful stories about Boyoun people at this moment next year!